Privacy Policy

1. Who we are

Salvo Migration provides Australian migration legal services and self-help educational resources. In this policy, “we”, “us” and “our” mean Salvo Migration.

Privacy enquiries can be sent to enquiry@salvomigration.com.au, with the subject “Privacy”, or made by telephone on 1300 644 788. Our head office is Level 5, 320 Adelaide Street, Brisbane QLD 4000 (by appointment only).

2. What information we collect and hold

Contact and identity information

This may include your name, email address, telephone number, address, preferred contact method and information needed to verify identity.

Visa, relationship and legal-service information

When relevant to an enquiry or legal matter, this may include visa and immigration history, relationship and sponsor information, citizenship or residency information, travel, employment and education history, documents and correspondence. Some matters may involve sensitive information such as health or character information.

Digital product and Resource Centre information

This may include purchases, entitlements, checklist statuses, saved drafting progress, shared names and dates, relationship-statement drafts, timeline milestones, supporter invitation details and Form 888 answer sheets. The interactive checklist is designed to store statuses rather than uploaded evidence. Do not place passport numbers, financial records or identity documents into fields that do not ask for them.

Payment information

Stripe processes card payments. We receive transaction details such as product, amount, payment status and payment identifiers, but we do not store full card numbers.

Website and measurement information

This may include IP address, browser or device details, pages visited, referring page, campaign parameters, first-party event identifiers and interactions such as checklist progress, checkout, product access, Veazy clicks or strategy-call clicks. Third-party analytics or advertising pixels are used only when configured and should be accompanied by appropriate notice and controls.

3. How we collect information

We usually collect information directly when you submit a form, book a call, contact us, purchase a product, use a Resource Centre tool or provide material for a legal matter. We may also receive information from a sponsor, supporter, authorised representative, referral source, payment provider, CRM or government agency where relevant and permitted.

A purchaser may enter a supporter’s name and email to send a private Form 888 workspace invitation. The supporter then supplies their own answers. Draft answers remain in that invitation workspace until submitted; completed answers are returned to the purchaser’s tracker.

4. Why we collect, use and disclose information

• to respond to enquiries, assess service suitability and provide legal services;
• to provide digital products, secure account access, saved progress, downloads, supporter workflows and customer support;
• to process payments, issue receipts, reconcile transactions and prevent fraud or misuse;
• to manage appointments, CRM records, service communications and permitted marketing;
• to understand and improve website, funnel and product performance;
• to maintain security, investigate incidents, enforce terms and meet legal, professional or regulatory obligations.

5. Service providers and disclosure

We may provide information to service providers only to the extent reasonably needed for their role. These may include:

• GHL/Nurturly/LeadConnector for website forms, CRM records, nurture, communications and booking;
• Stripe for payment processing and transaction reconciliation;
• Supabase for database and private digital-product storage;
• Vercel for website and server-function hosting;
• SendGrid/Twilio and connected email providers for transactional email;
• Google Analytics or Meta for analytics or advertising measurement only if those tools are enabled with appropriate notice;
• professional advisers, insurers, regulators, courts, law-enforcement or government bodies where required or authorised;
• another person where you direct us or consent, or where disclosure is otherwise permitted by law.

Veazy is a separate destination linked through its account-creation page. Information is not transferred merely because a Veazy link is displayed; Veazy's own policy applies if you choose to visit, sign in or register there.

6. Overseas processing

Some technology providers may process or store information outside Australia, including in the United States and other countries in which they or their subprocessors operate. Provider locations and infrastructure can change. We take reasonable steps appropriate to the service and information involved, and you may contact us for current information about a particular provider.

7. Marketing and opting out

Where permitted, we may send information about Salvo Migration services, resources, Veazy or relevant offers. You can opt out using an email unsubscribe link, replying STOP to an SMS where available, or contacting us. Essential purchase, account, security, booking or legal-service messages may still be sent.

8. Cookies, sessions and tracking

The website uses essential storage and cookies to maintain secure sessions, remember Resource Centre state and support checkout. One-time access links and supporter invitations expire. Paid downloads use short-lived signed links. Browser-local drafts are separated by the signed-in Resource Centre profile on that device and are cleared by the Resource Centre sign-out action.

First-party measurement records actions such as page views and funnel steps. If third-party tracking pixels are enabled for analytics or advertising, we will describe their use and provide notice or controls appropriate to the circumstances. You can also control cookies using browser settings, although disabling essential storage may affect account and product functions.

9. Security

We use measures appropriate to the information and systems involved, including access controls, server-side entitlement checks, hashed opaque session tokens, private storage, short-lived links and reputable service providers. No transmission or storage method is completely secure.

10. Retention and deletion

We retain information only for as long as reasonably needed for the purpose collected, customer support, legal and professional duties, transaction records, dispute handling, security and applicable retention requirements. Retention therefore varies by record type.

Unused or incomplete Form 888 supporter invitations are scheduled for deletion 30 days after the invitation expires. A reviewed answer sheet is scheduled for deletion 90 days after the purchaser marks it reviewed; a completed but unreviewed answer sheet is scheduled for deletion 180 days after submission. A purchaser can remove a supporter record earlier through the Studio and should download any answer sheet they need to retain. You may also ask us to delete or de-identify information, subject to legal, professional, transaction, dispute or security reasons that require retention.

11. Access and correction

You can request access to personal information we hold about you or ask us to correct it by contacting us. We may need to verify identity and may decline or limit access where permitted, including where another person’s privacy, legal professional privilege or a legal obligation is involved.

12. Privacy complaints

Send a complaint to enquiry@salvomigration.com.au with the subject “Privacy Complaint”. Include enough detail for us to investigate. We will acknowledge, investigate and respond within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

13. Changes to this policy

We may update this policy when our practices, products, providers or legal obligations change. The effective date at the top shows the current published version.